ALLLAST Support
Help with your ALLLAST account, messages, recipients, trusted contacts, verification, subscriptions, purchases, privacy requests and account deletion.
Email: support@alllast.com
For account-specific help, write from the email address associated with your ALLLAST account whenever possible.
Email SupportAccount & Sign-In
For login, email-confirmation or password-reset issues, use the recovery options on the ALLLAST sign-in page first.
Open Sign InSubscriptions & Purchases
For iOS purchases, use Restore Purchases inside ALLLAST where available. Apple manages billing and cancellation for App Store subscriptions.
Manage Apple SubscriptionsAccount Deletion
Authenticated users should use the account-deletion option in ALLLAST Settings where available. If you cannot access your account, contact Support and include your account email and country so we can verify the request.
Privacy Requests
You may contact us about access, correction, deletion, restriction, objection, portability or another privacy right that applies to you.
Read Privacy PolicyCommon Support Topics
I cannot sign in or reset my password.
Confirm that you are using the email address registered with ALLLAST. Use the password-recovery function and check spam/junk folders for the recovery email. If the link is expired or fails, request a new recovery email before contacting Support.
My purchase is not showing.
If you purchased through the iOS App Store, use Restore Purchases inside ALLLAST. Ensure you are signed into the Apple Account that made the purchase. If the entitlement still does not appear, contact Support with the ALLLAST account email, product/plan, approximate purchase date and Apple transaction information you are comfortable sharing. Do not send complete payment-card details.
How do I cancel an iOS subscription?
Apple controls App Store subscription cancellation. Use your Apple Account subscription settings. Deleting the ALLLAST app does not itself cancel an Apple subscription.
How do refunds work?
Refund requests for purchases billed by Apple are processed through Apple under Apple’s refund policies. For a purchase made directly on the ALLLAST website, contact ALLLAST Support and include the transaction reference.
How do I delete my account?
Use the in-app account-deletion function in Settings where available. If you cannot access your account, email Support from the account email address. Deletion may not remove limited records that ALLLAST must lawfully retain for security, fraud prevention, accounting, legal claims or compliance, and normal backup deletion cycles may take additional time.
A Recipient or Trusted Contact does not want the role.
The person may decline the role or ask that non-essential contact stop. Account Holders should replace outdated contacts promptly. A Recipient or Trusted Contact is not required to accept, pay for, recover or view Content merely because they were nominated.
I received an ALLLAST message or invitation but do not recognise the sender.
Do not provide identity documents or verification codes through an untrusted link. Contact Support and include the sender name shown, the email address that received the notice, and the message/invitation reference if available.
How does death/status verification work?
A Trigger or report starts a verification process; it is not automatically conclusive proof. ALLLAST may require additional evidence, trusted-contact confirmation or other checks and may delay or refuse release when information is contradictory, disputed or insufficient.
Is ALLLAST a legal will or probate service?
No. ALLLAST stores and delivers user-configured Content. It is not a lawyer, notary, executor, probate court or government registry. Uploading a document does not make it a legally valid will or other legal instrument.
What happens to Free Content?
Free Content is not guaranteed permanent storage. Where applicable, ALLLAST may contact a designated Recipient and offer access, refusal/deletion options or an optional paid preservation, verification, recovery or delivery service. No Recipient is automatically charged. Free Content may be deleted under the retention rules in the Terms and Privacy Policy.
Security, Abuse and Suspicious Messages
If you suspect unauthorised access, fraudulent death/status reporting, impersonation, a malicious invitation, abuse or another security issue, contact Support promptly. Include relevant timestamps and references but do not send passwords, authentication codes or private keys.
Legal, Privacy and Rights Requests
For a legal request, rights complaint or authority request, email support@alllast.com and clearly identify the nature of the request. ALLLAST may require proof of identity and authority before disclosing, deleting, preserving or changing account information.
ALLLAST does not decide complex inheritance, family, beneficiary, ownership, capacity or executor disputes. Where necessary, release may be suspended until an appropriate court or authority resolves the dispute.
Support Response
ALLLAST aims to review support requests as reasonably practicable. No specific response time is guaranteed unless required by applicable law or an express written service commitment. Security, legal and account-access issues may require additional verification before action is taken.